Contact support
Email marcos@montalvo.io. Include:
- your device model and the TwoWay version you installed;
- what you did and what you saw, including any reference shown in an error message.
Never send passwords, sign-in codes, payment card numbers or conversation recordings. We will never ask for them.
When we reply
Monday to Friday, 9:00 to 17:00 US Pacific time, except US holidays. We reply within 2 business days, and within 1 business day if you were charged but have no minutes or you can’t get into your account. Problems affecting many people are handled the same day, including weekends.
Sign-in
- TwoWay signs you in with a code sent to your email. Codes expire after 10 minutes.
- Only the most recent code works. If you ask for another, wait a minute first and use the newest email.
- Check spam or promotions folders if the email doesn’t arrive.
Updates
- Android preview: open Settings → Check for Updates, or download the latest APK from the download page.
- Older Mac previews cannot connect to the current service. A compatible update is being prepared.
Audio and translation
- Allow microphone access when the app asks. You can choose the microphone and read-aloud playback in Audio settings.
- Translation needs an internet connection. Quality can vary by language, accent and background noise; move somewhere quieter or speak closer to the microphone.
- Pause stops the microphone and the session. AI can make mistakes: check important information, and use a qualified interpreter in emergencies or high-stakes situations.
Account and minutes
- Your balance is in Account & plan. Tap Refresh balance if it looks out of date.
- If the app says your free-trial eligibility needs review, use Request trial review or email us.
- To download your records or delete your account, see your account data.
- Minute packs will be available to buy in the apps soon. See how minutes work and refunds.
Updated September 27, 2026.